Terms And Conditions

Payment Details

All accounts are due within 30 days of the billing date. Interest charges of 1.5% per month are applied to all outstanding balances. All accounts outstanding for 60 days will automatically be put on a cash basis.


Normal Business Hours

7:00 a.m. – 6:00 p.m. Monday to Friday, excluding holidays.


After Hours

6:00 p.m. – 9:00 p.m. weekdays. Priority 1 services only, minimum charge $25.00.


Weekend Service

8:00 a.m. – 4:00 p.m. weekends and holidays. Priority 1 service only, minimum charge $25.00.



Rates applicable for service of one vehicle and one operator only. Rates do not cover marking, tagging, stenciling, supply of packaging materials, packaging, crating or boxing, unpacking, sorting, stacking, storage, waiting or delays or any other services required. All items must be wrapped, packaged and labeled for safe handling. Carrier may refuse shipments not packaged for safe handling or practical transportation. Rates subject to change without prior notice.


Overweight Shipments

Fastrack Courier Services Service, subject to provincial operating authorities, may limit shipment weight.

  • All bicycle courier downtown core shipments are based upon 0 - 10 lbs.
  • All shipments over 10 lbs. are handled via vehicle courier.
  • All vehicle courier Lower Mainland shipments based upon 0 - 25 lbs. Over weight shipments levied $.06 per pound surcharge.
  • Out of town shipments based on 0 - 1 lb. Over weight shipments levied per pound charges determined by destination.
  • Dimensional weight based upon minimum 10.4lbs per cubic foot.

Additional Time

Rates include normal loading and unloading to a maximum of 10 minutes. Additional time charged at $3.00 per 5 minute increments.


Dangerous Goods

Dangerous Goods transported subject to shipper’s compliance with Transportation of Dangerous Goods Act and Fastrack Courier Services Service operating license. All dangerous goods must be shipped via Priority 1 (P1) service and declared as such by shipper.


No Goods

A service charge equal to a delivery within the same zone to a maximum of $5.00 will be levied for any pick up attempt where no shipment is obtained.


Limitation of Liability

Fastrack Courier Services Service' liability is limited to the cost of delivery only. Carriers shall not be liable for the consequence of delay or misdelivery. All shipments valued at $2.00 per pound when no value declared at time of ordering service.

• Loss or damage insurance of Lower Mainland shipments available after $1000.00 of declared value at $3.00 per $100.00 of declared value. Items valued over $1000.00 must be authorized by Fastrack Courier Services Service Management. Maximum value $5000.00.

Fastrack Courier Services Service provide Intercity Overnight delivery as a convenience to our customers through several suppliers. Fastrack Courier Services Service accepts no responsibility for delays or service failures by any Intercity Overnight Service provider nor does it provide any insurance whatsoever for such overnights. For critical deliveries we recommend Corporate Courier customers deal directly with an Intercity Service Provider.


NOTE: Terms and Conditions are subject to change without prior notice.


Critical Time Deliveries

Fastrack Courier Services Service does not take financial responsibility for deliveries for arrival at a specified time such as: tenders, bank deposits, airline tickets, property taxes, etc. This is due to interlining with other carriers, traffic, weather and unforeseen circumstances over which Fastrack Courier Services Service Ltd. has no control.


Proof of Delivery

Documented Proof of Delivery (POD), including signature and time of delivery, will be provided at no additional charge.


Minimum Account

Due to overhead, handling and accounts receivable costs, we are unable to accept accounts less than $200.00 per month.


Volume Discounts

Discounts based on high volume are adjusted downward if actual volume is below that agreed.


Tender Documents

Fastrack Courier Services Service does not take responsibility for tenders for arrival at a specified time. This is due to interlining with other carriers, traffic, weather and unforeseen circumstances over which Fastrack Courier Services Service has no control.